Water Distiller Reviews – Love, Megahome, ECOWATER, and more
Back in 2009, I got ripped off with the purchase of a water distiller online.
A few weeks after buying this Love Model 3 water distiller, it stopped working. I got about 4 batches of water out of it and then it quit heating up. The distiller no longer gets hot. The fan runs fine, and the power light stays on, but the bottom of the stainless steel water tank no longer heats up.
Sold by: webeatprices.com
2853 Township Road 249
Toronto, OH 43964-7963
This address appears to belong to Edward Porter, based on the domain name registration of one of his other sites.
I talked with the seller on the phone about the issue. He told me I could open up the bottom of the unit and look for the electrical problem since I assured him that I am comfortable with electronics. I am documenting the problem here with pictures and am emailing a link to this page to the seller so he can see what I found.
After I opened the bottom of the distiller, one of the first things I noticed is that the heating element is cracked.
Using a multimeter, I probed most of the circuit. I found an open circuit in the heating element. The pictures below show how I came to this conclusion.
Between the two probe points above, there is no resistance so it looks like power can travel freely between those two points.
Again, no resistance between the two points probed in the picture above. No problem.
Probing on the heating element itself, there is infinite resistance, so no power can go between those two points.
When the heating element is probed from both sides, there is infinite resistance, indicating that electricity cannot go through the heating element. This probably explains why the heating element does not make heat. Is it related to the crack in the heating element?
The seller never responded to my friendly complaint about this broken water distiller. I was not surprised, since I found other people online with similar experiences. It’s a shame that this product has such low quality and doesn’t even work after distilling only 4 batches of water. ALSO – the water that I did get had an oily taste. I had to filter the water in a stand alone water filter pitcher in order to make this water bearable to drink. I would definitely NOT recommend this distiller or seller.
What Other People Say
Here are three other experiences besides my own:
“Bought a distiller from American distillers, they go under a few web adresses, www.water-distillers.com, www.waterdistillers.com. Their prices are fine, but the units themself are of poor quality, our broke after 2 months of use. We tried to contact customer service and they never returned our calls. And the man who gets the phone at sales hangs up on you if you ask a technical question. So we are left with a 500$ unit and no way to get service on the phone to try and fix it locally. Make sure before you buy a distiller that you will be able to get service after the sale, because these units break down frequently.”
“This ‘Company’ is in fact a Liar, that operates out of one address, with several different company names, all have the same phone number and all names are by the same person, and this person also has a eBay name. They sell water distillers, that are JUNK! they state on some of their sites a 100% satisfaction guarantee, 100% 30 day return policy, and they beat every ones prices, because in fact they are the only sellers of it. My brothers broke and when I called for address to return and have it fixed a drunk, slurring man said too bad, no warranty. I then asked to cancel my order of the one I had ordered two days before and was told I could not cancel, and hung up on. I called again and again and was hung up on again. I am in dispute of their charge on my American express bill as I refused the item that was sent a few days after I tried to cancel so I never got the item. They faxed American express a form with a box checked that I acknowledged a no return, no refund. I never saw the form before nor did I check any box, I faxed American express my proof of his 100% satisfaction, and return policy and several pages of different company names he goes by. DO NOT buy from this drunken jerk. Google his phone number and see how many different names he uses. He goes by several different ones because he is dishonest, and trying to dupe people. He does not care, and uses lies and forged documents to steal your hard earned money and does not fix the items he sells. Beware! Beware! ‘thou shall not bear false witness’ and forging documents is just that! if you want junk, and no guarantee on product and to deal with a liar, this is the Loser for you!”
“DO NOT ORDER PRODUCTS FROM THIS COMPANY. MUST THROW OUT AFTER 3 MONTHS Of USE. Ordered countertop distiller, ‘like the one I had for 10 years from Sears.’ This comes with ‘30 day warrantee on electrical; 1 year on distiller unit.’
After 2-3 months of use, the on off switch stopped working. After repeated phone calls, the man there told us to open up the bottom and see if something came loose. Reasonable. When we opened it up, there were frayed wires, broken parts, and looked 5 years old or worse.
Called back and got same kind of rude treatment others have reported. They don’t CARE if workmanship shoddy as long as warrantee expired, and would not give me name of supervisor, president of company, anything. They sold me a lemon and were hostile about it, only caring about whether the 30 day electrical warrantee had expired.
It was the most unpleasant experience I have ever had with a supplier. I got ’skunked.’
Looking around for reputable company to purchase same, once bitten twice shy… “
Megahome – Manufacturer or Importer?
Another website, Nutriteam.com, which has been mentioned several times in the comments below, sells a water distiller that they say is manufactured by Megahome.
I wonder if Megahome is actually the manufacturer, as they say, or if Megahome is just the name of a company that imports these distillers from the real manufacturer.
Here is something from importgenius.com linking AAA Wholesale to Megahome.
Wait… Who makes the distillers sold by Nutriteam? Who made the defective distiller shipped to me from AAA Wholesale? OK, I have already stated that AAA Wholesale is the company listed on the package that my bad distiller was shipped in. If AAA Wholesale trades with Megahome… and Nutriteam sells Megahome distillers, then I don’t see a difference between the distillers sold by AAA Wholesale and Nutriteam. Their websites say they both sell the same manufacturer’s distillers: Megahome distillers.
In fact, the website (webeatprices.com) that sold me the defective distiller sells Megahome distillers, too.
Made in China
I found some details on a Chinese factory that makes water distillers. [ Source: www.gyhbsb.com.cn ] The company associated with the photo above is Shijiazhuang Guanyu Environmental Protection Equipment Co., Ltd.
The Chinese company associated with the distillers in the preceding two photos is “baistra medical instrument co.,ltd” But of course, it’s easy for them to change their name or have multiple names. There is no accountability for the quality of these Chinese products.
The distillers shown above look just like my defective distiller EXCEPT there is no brand on the side. There’s a nice white, blank spot ready for importers to place their own brand. It is very difficult to find out from the resellers who actually made these distillers. Many of the resellers will not tell you the Chinese name of the company that actually makes these things.
There are probably other names associated with these distillers. I found a list of websites associated with Edward Porter, the man who registered the website that sold me the defective water distiller. Here are a few more links showing a relation between importers and these Chinese water distillers.
www.cytodoc.co.uk – sells Megahome
Companies to Avoid
I will avoid any distiller that looks like or is labeled with the brand Megahome or Love:
AAA Wholesale – Name on the package that my defective unit came in.
Webeatprices.com – Website I ordered my defective unit from. They have my money and I have a broken water distiller.
We-beat-prices.com – Same as website above. Sites look identical.
Wholesalewaterdistillers.com – Redirects to the website I ordered my defective unit from: Webeatprices.com
A1-water-distiller.com – Does not give the manufacturer’s name, but sure looks like my defective unit.
In the comments below, Silvia says she bought a unit from A1-water-distiller.com and it broke after 6 weeks.
Waterdistillersusa.com – Site says ECOWATER, but pictured distiller looks just like a Megahome or Love.
Waterdistiller.com – Looks just like a Megahome, but they call it a Love Water Distiller. Website address registered by Edward Porter with the same address that was used to ship me a defective water distiller.
Water-distillers.com – Sells the “Love” Distiller.
Why do they say it’s American? “We have AMERICAN Water Distillers The LOVE COUNTER-TOP DISTILLERS.” [link] The Love Model 3 I received said “Made in China”. Notice how they use the same phrase “We Will Beat Anyones Price”. That’s the phrase used by webeatprices.com, the site that sold me a defective water distiller. I would guess some of these websites are all run by the same guy.
H2olabs.com – They do not say who makes their distiller, but the pictures they display sure look like the defective one I got, which is made in China.
According to their FAQ:
Q-Where are your systems manufactured?
A-H2O Labs Water Systems are TOP QUALITY. Countertop models are
manufactured in China under exacting specifications.
Thewatersite.com – Sells Waterwise distillers. Their Waterwise distiller looks just like my defective Love / Megahome distiller with just a different name.
Many people are reporting fires with the Waterwise distillers. I do not know if this is true. This site redirects to:
Water-filters-purifiers-softeners.com – Same as above. Thewatersite.com redirects to this site.
Nutriteam.com – Sells “Megahome” brand.
Looks similar to the defective Love Model 3 that I received from webeatprices.com. However, the power light indicator is missing in the above photo. Is this an older model?
Steamdistiller.com - Same as above. Lists Nutriteam.com at top of site. They say that their units are “made for us in Taiwan, ROC, by Megahome Corporation.” I question the accuracy of the statement regarding the manufacturer since I found an importer/exporter relationship between AAA Wholesale and Megahome. This site is registered by the same person that registered Nutriteam.com: Samuel Allen, 404 Wagon Wheel Rd, Ripton, VT 05766. 802 388-0661
Waterwise.com – Sells Model 4000, which looks just like a Love.
Another website selling the Waterwise 4000 says this distiller is “USA owned – made in China”. [ juicersaustralia.com.au ] That’s how I got my defective “Love” distiller… from a deadbeat here in the US selling defective distillers imported from China. My distiller looks very similar to the Waterwise 4000 shown above.
Notice a pattern? These websites have different containers to catch the water, but the distiller looks the same with a different brand slapped on the side. Some of the sites call the container a “carafe”. Just a fancy word for jug. If they are all the same distiller, made by the same low-quality standards and faulty engineering design, then I would be wary of buying from the sites above.
A lesson learned for me is that if a website does not tell you who made the product and where the product was made – then be extra suspicious. Why would they hide the manufacturer’s identity? A reputable company will disclose the real manufacturer of its products. I am currently looking for a new water distiller. If anyone knows of a product of good quality, please drop a comment below. I might just make my own.